Effective Date: 16 October 2026
Website: https://squarefunded.com/
Brand: Square Funded
1. Introduction
Square Funded is committed to providing transparent communication and a fair process for handling customer questions, complaints, and service-related concerns.
This policy explains how customers and website visitors can contact us, submit grievances, and request a review of their concerns.
2. Contact Information
For general enquiries, account-related questions, payment concerns, simulated account issues, reward eligibility, or payout requests, please contact us using the official channels below.
- Website: https://squarefunded.com/
- Support Email: support@squarefunded.com
- Business Name: Square Funded
- Business Address: Al Emreef St – Dubai Marina – Dubai – United Arab Emirates
- Contact Number: +971 4 561 1199
- Working Hours: 24hrs
Please use the official contact details published on our website. Do not share your password, one-time password (OTP), or other login credentials with anyone claiming to represent Square Funded.
3. How to Submit a Grievance
If you have a complaint regarding our services, account access, payments, account rules, reward eligibility, payout processing, or customer support, please submit your grievance through our official support email or contact form.
To help us investigate efficiently, include:
- Your full name and registered email address.
- Your account or order reference, if applicable.
- The date of the relevant transaction or incident.
- A clear description of your concern.
- Relevant screenshots, receipts, or supporting documents.
Please do not include passwords, OTPs, or unnecessary sensitive personal or financial information.
4. Grievance Handling Process
We aim to handle grievances fairly, transparently, and within a reasonable timeframe.
Step 1: Acknowledgement
We aim to acknowledge receipt of a grievance within 2 business days, subject to our published support arrangements.
Step 2: Review
Our support team will review the information provided and may request additional details where reasonably necessary.
Step 3: Resolution
We aim to provide a substantive response within 7–10 business days after receiving the information needed to investigate the complaint.
If a matter requires additional investigation, third-party confirmation, or payment-provider review, we will communicate the delay and provide an updated expected timeframe where reasonably possible.
These are intended service targets, not a limitation on any statutory rights or mandatory timelines that may apply.
5. Escalation to the Grievance Officer
If your concern remains unresolved after contacting customer support, you may escalate it to our designated Grievance Officer.
- Grievance Officer Name: Square Funded
- Designation: Grievance Officer
- Email: support@squarefunded.com
- Business Address: Al Emreef St – Dubai Marina – Dubai – United Arab Emirates
- Contact Number: +971 4 561 1199
- Working Hours: 24hrs
Please include your previous complaint reference, the date you first contacted us, and the reason you believe the matter remains unresolved.
The Grievance Officer will review the complaint and respond within the applicable legal timeframe. Any statutory deadlines take precedence over the service targets stated in this policy.
6. Payments, Refunds, and Payout Complaints
For payment failures, duplicate charges, refund requests, or delayed reward payouts, please provide the relevant order reference, transaction date, amount, and payment status.
We will review the information and coordinate with the relevant payment provider where necessary.
Refund requests will be assessed under our Refund & Cancellation Policy and applicable law. Reward and payout concerns will be assessed under the applicable Rewards & Payout Policy and program terms.
Submitting a complaint does not automatically guarantee a refund or reward, but every complaint will be handled according to the applicable terms and legal requirements.
7. Account and Competition Disputes
If you dispute an account decision, simulated trading result, competition disqualification, or reward eligibility decision, please identify the specific rule or decision being challenged and provide supporting evidence.
We will review the matter in accordance with the applicable account terms, competition rules, and relevant law. Where reasonably possible, we will explain the outcome and any available review or appeal process.
8. Privacy and Confidentiality
Information submitted through a grievance will be used to investigate and respond to the complaint, maintain relevant records, and meet applicable legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws. Access to complaint records will be limited to those who reasonably need the information to handle the matter.
9. External Remedies
If your grievance is not resolved internally, you may have the right to approach an appropriate consumer protection authority, regulatory body, payment provider, or other competent forum, depending on the nature of the complaint and applicable law.
Nothing in this policy removes or restricts any legal rights or remedies available to you.
10. Updates to This Policy
Square Funded may update this policy to reflect changes in its operations, contact channels, or applicable legal requirements.
The latest version will be published on our website with the relevant effective date.
11. Contact Us
For general questions or grievances, please use the verified contact details published on the official Square Funded website: